After Service

Return and Exchange Policies

l  To speed up processing, we do not offer exchanges.  If you would like to exchange a product, please return it using our returns process and then place a new order.

l   We offer free return within 7 days after receipt of product.Every purchase is limited to only once free return.

l  After return is made, if total purchase amount does not qualify for free shipping then shipping fee will be deducted from the refund amount.

l  All returns must be new, unused and in original packaging (with tags, receipt, accessories, added purchases, gift premiums).

l  To return a product please click on the link provided in the email notice which will direct you to your order confirmation list. Then on the lower right hand side of the screen, select“Contact Vendor” to leave your message. You may also click on the Facebook messenger option on the right hand corner below this web page. Our customer service will respond to you soon.

l  We reserve the right to restrict future transactions if we identify an unreasonable or excessive return/cancellation pattern.

 

Definition of Faulty Product

l   2 cm measurement deviation, extra thread, slight stains, slightly loose button, unopened buttonhole, dye odor, faded color after washing are not considered faulty conditions and will not be eligible for return. 

(If you are not able to assess the condition, please take photo and send to us within 3 days of receipt through the “Contact Vendor” link in your order confirmation list. )

 

【Non-returnable Conditions】

l   Items beyond 7 days of receipt.

l  In accordance with Article 19 of the Consumer Protection Act, consumers are entitled to a 7-day appreciation period(inclusive of holidays). This 7-day appreciation period is for consideration purpose only, not for trial of product. We retain the right to refuse return in case item is unpacked, used or in lack of completeness (such as missing tags,receipt, accessories, added purchases, gift premiums) resulting to loss of resale value.

l  Due to monitor differences, actual colors may vary from what appears online. We cannot guarantee that the color you see accurately portrays the true color of the product. We cannot be responsible for these differences and would not consider such differences to be product defect.Please refer to the physical item for actual color.

l  Clothing Items-We cannot accept any return item that is    (perfume, body odor, cigarette smoke,cleaner).

l  Accessory Items-Unless the item itself is faulty upon receipt, otherwise any return must be complete and in their full original packaging. Accessories may contain several parts, our company will take photo of these parts before shipping to ensure the rights of both parties. 

  

【Refund Time Frame】

l  Refund time frame may vary depending on the refund process.

l  Refund on payments made through 7-11 pay at pick-up, Line Pay or ATM/Online transfer will be processed once we receive the returned item. (The usual time frame for processing return and refund will take about 10 business days [not including holidays]). If you have any questions, you may email us or click on the“Contact Vendor” in your order confirmation list.

l  Purchases made with credit card will be processed once we receive and confirmed the condition of the return. The refund amount will be credited back to your card. Please contact the issuing bank to confirm the actual date of billing.

 Our company will never initiate a call to you about refund issue nor ask you to access your ATM account. If you receive such a phone call, please contact our customer service or dial 165 Anti-Fraud Hotline to verify. 

E-mail | service@kspire.com.tw